Privacy:

Indigo Perfumery will not share, sell or trade your personal information, email address, card details or personal details with any unauthorized third party. All information gathered will be kept strictly confidential. If you have any further questions regarding your privacy, please contact us at info@indigoperfumery.com.

Our online shop is a secure web destination. We use the industry standard, Secure Socket Layer protocol (SSL) encryption technology. All information that you submit during the ordering process is automatically encrypted for security and can only be decoded by indigoperfumery.com. Once you begin the checkout process your computer will begin communicating with our server in secure mode.

Cookies are small bits of information that are stored on your computer to help keep track of the items in your shopping basket. Only session cookies are used, meaning that once you close your browser, the cookies expire and are no longer used. The use of cookies is standard on the Internet and most major websites use them. In order to shop at indigoperfumery.com, you must enable session cookies in your browser. Please refer to your browser’s help section on how to enable cookies.

Should a malicious third party gain access to your transaction/ details, we hold no liability.

 

Samples:
Samples are provided in 2 ml. glass spray vials filled with 1 ml. of perfume and are prepared by hand with the actual, original perfume from the perfumer.  Samples are limited to two per person of one fragrance. Samples are not eligible for free shipping.

 

Placing an Order:
After submitting your order you’ll receive an email verifying that the order has been received by indigoperfumery.com. Once your order is shipped you’ll receive an additional email informing you of the shipping date, the details of your order and any tracking information.

In the unlikely event that an item arrives damaged, please notify info@indigoperfumery.com immediately.

Special orders may not be cancelled once your order has been placed. Full payment is required before the special order is initiated.

Indigo accepts Visa, MasterCard, American Express, Discover and PAYPAL.

 

Sales Tax:
Indigo Perfumery is a company based in Ohio and we are required by law to collect sales tax on orders shipped within Ohio. Any orders shipped to a destination outside of Ohio are exempt from sales tax.

 

Shipping and Delivery:
Indigo offers free ground shipping with all orders over $50 within the U.S, excluding Alaska, Hawaii and Puerto Rico.   Sorry, we do not ship internationally at this time.

Indigo Perfumery will make every attempt to ship all orders within 24- 48 hours of receipt. We ship our packages Monday through Friday. We do not ship on public holidays. Indigo is not responsible for returned shipments due to incorrect addresses provided by customer.

 Please indicate if you would like the order to be signed for upon delivery. If there is no request that the shipment is to be signed for upon delivery, Indigo will send the package without a signature upon delivery request.

 

Canceling an order:
If you decide to change your mind regarding an order you’ve placed, you may cancel it within 48 hours, providing it hasn’t been shipped. We attempt to ship every order within 24-48 hours, so not all orders can be canceled once they have been submitted.

To cancel an order, contact us with your email address and order number at info@indigoperfumery.com or call us at the shop at 216-767-5563.

 

Returns and Exchanges:
Indigo Perfumery does not accept returns or exchanges on perfumes or fragrances or perfume samples due to possible tampering. Any other returns or exchanges must be pre-authorized with Indigo Perfumery. Please call us at 216-767-5563.

All shipping fees are non-refundable.

 

Other:
All trade names, trademarks, service marks, logos and designs are the property of Indigo Perfumery. They may not be copied or used without permission.

 

Only one special or discount may be applied to an order at a time.